Order Processing

• Ready-to-ship items: Processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Made-to-order items: Some of our products are handcrafted after you place your order. Please allow 3–5 business days for production before shipping.
• High order volume: Please note that during peak seasons or sales events, certain products may require additional processing time.

All orders are shipped from our warehouse in Seattle, Washington, USA. You will receive an email notification once your order has shipped. 

 

Shipping Rates & Delivery

• We currently ship to addresses within the United States only.
• Free Standard Shipping: Orders over $200 qualify for free standard shipping.
• For all other orders, a flat rate shipping fee applies based on your selected delivery method.

Standard Shipping

• Most orders are delivered in 2 to 7 business days within the continental U.S.
• Delivery time is not guaranteed and may vary depending on distance, volume, or unforeseen carrier delays.
• Please note that “business days” exclude weekends and public holidays.

Express Shipping

• Most U.S. shipments arrive within 3 business days (business addresses by 5:00 pm, residences by 8:00 pm).
• Some locations may take up to 2–4 business days depending on distance, routing, and other factors.
• Delivery times are estimates and not guaranteed; delays due to weather, holidays, or carrier issues may occur.

Certain products are subject to regional shipping restrictions and may not be available in all states. Please refer to the product page for details.

 

Tracking Your Order

Every parcel is dispatched with a tracking number so you can always follow its journey. Once your order has shipped, you will receive an email with tracking details. Please allow up to 24–48 hours for tracking information to update. You can check the status of your order anytime here. 

 

Order Accuracy & Responsibility

Please ensure that all submitted information is correct when placing your order. We are not responsible for incomplete or incorrect details such as name, shipping/billing address, zip code, or phone number that may cause failed or delayed deliveries.

All parcels are delivered by our partnered couriers. Once a package is marked as delivered by the courier with valid proof of delivery, responsibility transfers to the customer. If you believe your order was not received despite a confirmed delivery, it is the customer’s responsibility to follow up with the courier. Once marked delivered, BBYAN cannot be held liable for lost or missing parcels.