Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Start your return HERE through your customer account. 

Please note that all returns must be requested through your customer account before shipping any item back. Items sent without a prior return request will NOT be accepted.

Approved returns should be shipped to the following address:

BBYAN LLC
15300 Redmond-Woodinville Rd NE
Office 1, ReadySpaces
Woodinville, WA 98072
United States

If your return is accepted, you may choose one of the following options:

• Use our prepaid return shipping label — the cost of return shipping will be deducted from your refund. Fees are based on the package’s size, weight, and destination, and typically range between $6–$20+. Larger or multiple-item returns (such as drapery panels or bulk orders) may incur higher return shipping costs.

• Arrange your own return shipping at your expense.

You can always contact us for any return question at hello@bbyan.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns final sale items(marked “Final Sale”) or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bbyan.com.

 

Cancellations
Orders are processed promptly, so we usually cannot make changes once placed. If you need to cancel or modify an order, please contact us immediately at hello@bbyan.com. While we’ll do our best to help, we cannot guarantee changes once processing has begun.

 

Incorrect Address
Customers are responsible for providing accurate shipping and billing details. If a package cannot be delivered due to an incorrect or incomplete address, BBYAN cannot be held responsible and a full refund will not be issued.